Frequently Asked Questions | Rent IQ

Question 1

What is Rent IQ?

Accepted Answer

Rent IQ is leasing software for rental apartments. We help property managers fill vacancies faster by automating tour scheduling and displaying real-time unit availability on their websites.

Question 2

Can I see which marketing channels are filling my units?

Accepted Answer

Yes. Tours in Rent IQ include the marketing channel. The analytics dashboard shows a Tours by Marketing Channel report alongside conversion and lease metrics, so you can see which channels generate tours that turn into leases.

Question 3

Will Rent IQ decrease tour no‑shows?

Accepted Answer

Rent IQ sends tour confirmation and reminder messages, so you should see fewer tour no‑shows.

Question 4

Can a rental prospect cancel or reschedule their tour?

Accepted Answer

Yes, every tour confirmation email includes links for a prospect to cancel or reschedule their tour.

Question 5

What happens if a guest cancels their tour?

Accepted Answer

The agent will get an email notification, the tour will be automatically removed from their calendar, and the time slot opens up for other rental prospects. The guest gets a confirmation email with a link to book another tour if they change their mind.

Question 6

Can we manage multiple properties from Rent IQ?

Accepted Answer

Yes, Rent IQ allows you to manage tours and unit availability for your entire rental portfolio.

Question 7

What happens if we have multiple leasing agents?

Accepted Answer

Rent IQ is designed to work with multiple leasing agents. Add the agent(s) for the properties they work at. If there are multiple agents for a property, add their tour priority. Rent IQ handles agent scheduling automatically.

Question 8

Does this work with our existing calendars?

Accepted Answer

Yes, Rent IQ integrates with Google and Outlook calendars. Simply connect your calendar in Rent IQ, add your leasing hours, and begin taking online tour bookings.

Question 9

What data do we get when prospects book tours?

Accepted Answer

You get their name, contact info (email and phone), preferred unit type, move-in date, and any message they included.

Question 10

Does Rent IQ integrate with property management software?

Accepted Answer

Yes, Rent IQ connects with Yardi Rent Cafe to sync unit availability automatically. We're always looking to add more integrations. If you have any questions about your property management software, please reach out.

FAQ

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