Frequently Asked Questions | Rent IQ

Question 1

What is Rent IQ?

Accepted Answer

Rent IQ is leasing software for rental apartments. Rent IQ lets rental prospects schedule property tours online, and lets you display unit availability on your website.

Question 2

How does the tour booking work?

Accepted Answer

Prospects visit your booking form, select a date, and see available time slots for tours. They schedule the tour and the Rent IQ platform assigns the tour to the available leasing agent at the property.

Question 3

Will this decrease tour no-shows?

Accepted Answer

Rent IQ tour bookings send automatic text message tour confirmation and reminder notifications, so you should see fewer missed appointments.

Question 4

Can a rental prospect cancel or reschedule their tour?

Accepted Answer

Yes, every tour confirmation email includes secure links for a guest to cancel or reschedule their tour. Changes update the tour in Rent IQ and an email is sent to the leasing agent to notify them of the changes.

Question 5

What happens if a guest cancels their tour?

Accepted Answer

The agent will get an email notification, the tour will be automatically removed from their calendar, and the time slot opens up for other rental prospects. The guest gets a confirmation email with a link to book another tour if they change their mind.

Question 6

Can we manage multiple properties from the platform?

Accepted Answer

Yes. The Rent IQ platform allows you to manage tours and unit availability for your entire rental portfolio.

Question 7

What happens if we have multiple leasing agents?

Accepted Answer

The Rent IQ platform is designed to work with multiple leasing agents. Add the agent(s) for the properties they work at. If there are multiple agents for a property, add their tour priority. The Rent IQ platform handles agent scheduling automatically.

Question 8

How do we add unit availability to our website?

Accepted Answer

Unit availability can be added to your website with our availability widget. The widget is compatible with most website builder platforms, and custom implementations are available.

Question 9

Does this work with our existing calendars?

Accepted Answer

Yes, the Rent IQ platform integrates with Google and Outlook calendars. Simply connect your calendar in the Rent IQ platform, add your leasing hours and begin taking online tour bookings.

Question 10

Will our leasing agents need to change how they work?

Accepted Answer

The Rent IQ platform is designed to improve existing leasing workflows by allowing online tour bookings. The software is easy to use, and staff can keep using their existing phone, email, and calendar.

Question 11

Can we still schedule tours manually if needed?

Accepted Answer

Absolutely. Your agents can still schedule tours over the phone or in person; the software just adds online booking as an additional option.

Question 12

What data do we get when prospects book tours?

Accepted Answer

You get their name, contact info (email and phone), preferred unit type, move-in date, and any message they included.

FAQs

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